Privacy policy
Last updated 14 November 2026
ClipHox is made by Pixel & Ping Studios ("we", "us"), based in India. This policy explains what we collect when you use the ClipHox app and cliphox.com, and why. The short version: your videos never leave your computer, and we keep only what we need to run your trial and license.
What stays on your computer
Recordings, scanned videos, transcripts, captions, clips and settings are created and stored only on your PC. We never receive them.
What we collect
- Machine ID. When you start a trial or activate a license, the app sends a one-way scrambled ID made from your PC's hardware identifiers. It can't be turned back into those identifiers. We use it so a license works on the PCs you choose and a trial can only be started once per PC.
- Network address (IP). When a trial starts, we store a scrambled version of your IP address for 30 days to stop trial abuse. Then it's deleted automatically.
- License details. If you buy, we store your license key, plus the name and email address from your order, linked to the machine IDs where you activated it.
- Emails you send us. If you contact support, we keep the conversation to help you.
The website itself uses no tracking cookies and no advertising trackers.
Payments
Purchases are handled by Lemon Squeezy, our reseller and merchant of record. They process your payment, calculate tax and send your receipt and license key. We never see your full card details. Their privacy policy is at lemonsqueezy.com/privacy.
Services the app connects to
- Twitch, Kick and YouTube: to download the streams you ask for, directly from those platforms.
- Hugging Face: to download the speech-recognition model once, the first time you make captions.
- Our license server (hosted on Cloudflare): to start trials and check licenses, about once a day.
Why we use your data
We use it only to provide the trial and license you asked for, prevent fraud, and answer your messages. We don't sell your data, and we don't use it for advertising.
How long we keep it
Scrambled IP addresses: 30 days. Trial records: as long as needed to prevent repeat trials. License records: while your license exists, and as long as tax and accounting law requires.
Your choices
You can ask us for a copy of the data linked to your license, ask us to correct it, or ask us to delete it, by writing to [email protected]. Deleting license data will deactivate the license. If you're in the EU or UK, you can also complain to your local data protection authority.
Children
ClipHox isn't meant for children under 13, and we don't knowingly collect their data.
Changes
If we change this policy, we'll update the date at the top of this page. For big changes, we'll tell license holders by email.
Contact
Pixel & Ping Studios · [email protected]